General RMA Terms and Conditions
- All returns must have an RMA number issued by Newnex.
- All RMA Returns must be requested within 30 days from the invoice date.
- The RMA number is valid for up to 15 days from the date issued.
- Custom cables are not eligible for return unless defective.
- For returns without defect, a 15% restocking fee will be charged.
- Refund will be issued only after the retuned units are received and examined by Newnex.
- If you purchase Newnex products from a distributor or a reseller, you may request technical information from Newnex. But returns and refunds need to be done through that Newnex distributor or reseller.
Replacement or Repair within Warranty
- Newnex products come with one year limited manufacturer warranty from the invoice date for repair or replacement if they are defective.
- The warranty will be void if the warranty seal on the product is broken.
- If the returned units are received without defects, Newnex will return the units back and the customer shall be responsible for the round trip shipping cost.
- The replacement or repaired unit will be sent to the customer after the returned units are received and examined by Newnex.
Replacement or Repair out of Warranty
- Newnex will charge customer examination fee for $50/unit.
- Repairing or replacement fee varies for each case. Customer will be notified for the repair cost before Newnex proceeds the repairing.
- Customer will be responsible for round trip shipping costs.
- Please visit Newnex technical support page: Technique Support to request for return or technical support.
- Newnex support team will contact you shortly and issue you RMA number if it meets the Newnex return policy.
- After the RMA number is issued, you may return the RMA unit to the following address with the issued RMA number included in the package. Packages that do not have a valid RMA number will be rejected.
- Normally customer is responsible for the shipping cost of returning products to Newnex.
- In case a customer needs replacement units before Newnex receives the returned units, the replacement units will be treated as a new order.